Reference

Open Legal Terms for Your Account

Open your account and the legal terms for access, data use, and account checks are visible before you move deeper into the account area.

Indonesia lawAccount checksDANA and QRISData rules
nuansaslot Open Legal Terms for Your Account
REQUEST CHANNELS

Open Support for Legal Requests

If you want a copy of our policy, a correction to your profile, or a check on a data decision, our support desk handles it through…

Live Chat Open live chat from the footer any day, 09:00-21:00 WIB, for access checks, consent…
Email Write to us when you need a longer explanation, a correction to stored details…
Account Form Use the form in Account > Help if you want one place for documents…
DATA AND ACCESS

Explore How We Handle Data

We treat legal requests as account work, not a generic inbox. Data stays limited to login details, support history, and the payment record tied to DANA, OVO, GoPay, or QRIS; cookies keep…

Data Handling

We keep only what we need for login, verification, support, and record keeping. When you send a request, we match it to your account ID before any change moves forward.

Cookies

Cookies remember your session, language, and whether you are signed in on Chrome, Safari, or the Android browser. If you clear them, you may need to log in again, but your stored request history remains intact.

Account Security

Protect your account with a unique password and device lock, then check Account > Security after each login. If a new device appears, we can ask for a second check before we act on sensitive changes.

Retention

We keep legal and transaction records only as long as needed for account checks, support handling, and any rule that applies in your region. After that period, the record is archived or removed according to our process.

Access Request

To ask for access to your stored data, send your full name, registered email, and the last payment rail you used. We use that match to confirm you before we send the file or explain a limit.

Change Request

For corrections, open Account > Profile, update the field if it is editable, then message us with the old and new value. If the field is locked, we will tell you what extra check is needed.

Browse Common Legal Questions

If you need a quick legal answer, start here before you send a message. We keep the answers tied to account use, data access, retention, and contact routes, so you know what we can change and what local law controls; if your case needs a document check, use the same account email and payment trace from DANA, OVO, GoPay, or QRIS so we can match it faster.

Your account follows the law of the place where access is allowed, and we only provide service where local law permits. If your region changes, the rule set changes with it, and we will point you to the current version.

Send us the request from your registered email, or use Account > Help, and include your full name plus the last payment rail you used. That match helps us confirm you before we share what we can.

Yes, if the field is editable in Account > Profile. When a field is locked, message us with the old and new value, and we will tell you whether another check is needed.

We keep legal and transaction records only for as long as needed for support, verification, and the rule that applies to your region. After that, the record is archived or removed under our process.

Cookies keep your session active and help the site remember your language and sign-in state on Chrome, Safari, and Android browsers. If you clear them, you may need to log in again, but your account record stays.

Use live chat, email, or the form in Account > Help. We route all three to the same legal queue, so your request stays tied to the same record until it is closed.